Field Service
Standing Behind Our Products 100%
G&L Motion Control strives to provide all customers with the highest level of after sales support. Equipped with in-depth product and application knowledge, our engineers are qualified to service your equipment quickly and effectively.
Services Available
Start-up
On-site diagnostics and troubleshooting
To contact a field service representative
In the United States 800-558-4808
From Outside the U.S. 920-921-7100
Or e-mail us at glmotion.support@kollmorgen.com
Field Service Rates for North America
Engineering Consult Factory
Service Weekdays - $150.00/hour plus expenses
(see notes 1 and 4)
Saturdays - $200.00/hour plus expenses
(see notes 2 and 4)
Sundays and Holidays - $250.00/hour plus expenses
(see note 4)
Travel Time $80.00/hour
Minimum Charge 4 hours in plant plus travel
Note 1: A normal shift is considered to be 8 hours per day.
Time in excess of
8 hours will be invoiced at $175.00/hour.
Note 2: A normal shift is considered to be 8 hours per day on Saturday.
Time in
excess of 8 hours will be invoiced at $225.00/hour.
Note 3: In the case of regional travel via company car, the expense charged to the
customer will be the IRS standard mileage rate portal to portal.
Note 4: For second and third shift rates, add $15.00 per hour to the above rates.
For project quotes or weekend and holiday rates, consult factory. Consult factory for service rates outside North America. A written purchase order must be received by G&L Motion Control before any service work will commence.
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